Terms & Conditions

1. Definitions

1.1 Definitions

The definitions in this clause apply throughout these Terms and Conditions.

• Goods means the products that we are selling to you as set out in the Order.
• Notice of the Right to Cancel means the cancellation notice set out in the Order.
• Order means your order for the Goods as set out in the Order.
• Terms means the terms and conditions set out in this document.
• Writing or Written does not include faxes or email communications.

2. Basis of Sale

2.1 Agreement Between You and Us

These Terms and the Order set out the entire agreement between you and us regarding the sale of the Goods (“Contract”). Please ensure all details contained within the Terms and Order are complete and accurate before committing to the Contract.

If you believe there is an error, please request written confirmation of any changes from an authorised employee before proceeding.

You should read and understand these Terms carefully before signing the Order, as you will be bound by them once the Contract comes into existence in accordance with clause 2.3.

2.2 Product Descriptions and Marketing Materials

Any samples, drawings, descriptions, advertising materials, brochures or illustrations supplied by us are intended solely to provide an approximate representation of the Goods.

They do not form part of the Contract or any other agreement between you and us.

2.3 Formation of the Contract

These Terms become binding when:

• We issue the Order; and
• You sign your acceptance of the Order; or
• You pay a deposit over the telephone.

At that point, a legally binding Contract comes into existence.

Terms & Conditions and quotations may be sent by post or email where a physical signature cannot be obtained.

3. Cancellation of Orders

3.1 Right to Cancel Non-Bespoke Goods

You have the right to cancel any non-bespoke goods within 14 days of receiving your cancellation notice.

Cancellation can be exercised by sending written notice using the contact details provided on your Order.

Notice is deemed served:

• When posted.
• On the day an email is sent.

Where work has commenced with your written agreement before the cancellation period ends, you may be required to pay for:

• Work already undertaken.
• Goods supplied.
• Services provided.

Custom-made products manufactured specifically to your window sizes cannot be cancelled.

By signing the Contract, you instruct us to commence manufacture during the standard cooling-off period and full payment terms will apply.

4. Price and Payments

4.1 VAT

All prices include VAT.

If VAT rates change between the Order date and delivery date, we reserve the right to adjust the VAT payable unless payment has already been made in full.

4.2 Deposits

We may require a deposit or payment of up to 100% of the Order value at the time of ordering.

Orders exceeding £250 may qualify for a 50% deposit arrangement.

4.3 Non-Refundable Deposits

Deposits are non-refundable except where cancellation rights apply under clause 3.1.

4.4 Final Payment

Full payment must be received before installation takes place.

We reserve the right to:

• Refuse installation.
• Refuse delivery.
• Remove unpaid Goods.

Goods removed due to non-payment will incur a refitting charge of £38 per blind, shutter, curtain or similar item.

4.5 Card Payments

Where card details have been provided:

• We do not store card information.
• We do not share card information with third parties.

Any deposit paid will be deducted from the final balance.

4.6 Accepted Payment Methods

We do not accept cheque payments.

Accepted payment methods include:

• Cash
• Debit Card
• Credit Card
• BACS Transfer

All BACS payments must clear before delivery or installation.

5. Delivery and Out of Stock Items

5.1 Delivery Times

Standard Goods will normally be delivered within 14 working days.

Specialist products such as blinds, curtains and shutters may require between 8 and 16 weeks.

Delivery estimates are approximate and do not form part of the Contract.

5.2 Installation Delays

We are not liable for:

• Delayed installation dates.
• Penalty charges.
• Consequential losses.

Unless otherwise agreed in writing by authorised Burgh Blinds personnel.

5.3 Circumstances Beyond Our Control

Delivery may occasionally be delayed due to circumstances beyond our control and therefore cannot always be guaranteed.

5.4 Out of Stock Products

Where an item becomes unavailable:

• We will notify you as soon as possible.
• We may offer an alternative product at our expense.
• We may prioritise your order.
• Temporary products may be installed where appropriate.

5.5 Failure to Accept Delivery

5.5.1 Storage

Goods will be stored for a maximum of 14 days after notification that they are ready.

Notification may be made by:

• Email
• Telephone
• SMS Message

5.5.2 Liability

We accept no liability for:

• Late collection.
• Storage beyond 14 days.
• Damage occurring during extended storage periods.

5.6 Uncollected Goods

If Goods remain uncollected after 14 days, we may:

• Resell them.
• Dispose of them.

Any reasonable storage and selling costs may be deducted from monies owed.

6. Tilt & Turn Window Restrictions and Blackout Products

6.1 Tilt & Turn Windows

You acknowledge that installing Goods on Tilt & Turn windows may restrict their operation.

Many of these windows serve as emergency escape routes.

We accept no responsibility for operational restrictions arising from the installation of appropriate products.

6.2 Blackout Products

Blackout blinds and curtains are supplied as room-darkening products only.

No blackout product can guarantee complete darkness.

The only exception is the Velux blackout product range.

Customers must sign the relevant waiver acknowledging this limitation.

7. Defective Goods, Returns and Warranty

7.1 Reporting Faults

Any defects or damage must be reported within 14 days of delivery.

Customers should email photographs of the issue to:

showroom@burghblindsnshutters.co.uk

We aim to respond within 24 hours.

7.2 Remedies Available

Where Goods are confirmed to be faulty, we may:

7.2.1 Repair the Goods

7.2.2 Replace the Goods

7.2.3 Provide a Partial or Full Refund

7.3 Warranty

A standard warranty period of one year applies.

Repairs outside warranty are subject to:

• £40 call-out charge.
• Cost price for replacement parts.

7.4 Replacement Products

These Terms also apply to repaired or replacement Goods supplied by us.

7.5 Repairs and Inspections

Goods left with us for repair or inspection remain at the customer’s risk.

We reserve the right to refuse repairs outside warranty coverage.

7.6 Product Tolerances

Products are manufactured with operational tolerances to allow correct functioning.

Minor size allowances are considered normal and necessary.

7.7 Material Variations

Variations in colour, grain, texture or shading may occur naturally and do not constitute defects.

7.8 Venetian Blind Operation

Venetian blinds are designed to face inward.

Operating them in the reverse direction may create light gaps and is not considered a fault.

8. Safety Devices

8.1 Compliance with Safety Regulations

We are legally required to install all safety devices supplied with blinds and similar products.

Failure to fit these devices could place us in breach of legislation.

Where a customer refuses installation of mandatory safety devices, we reserve the right to refuse installation while still enforcing the Contract.

8.2 Removal of Safety Devices

Safety devices must never be removed after installation.

Removal may place the customer in breach of applicable safety regulations and legislation.

9. Obstructions

9.1 Site Conditions

Customers must inform us in writing of any obstructions including:

• Cables
• Asbestos
• Flashings
• External fixings
• Weak walls or plaster

Orders cannot be cancelled if installation becomes impossible due to undisclosed site conditions.

9.2 Building Alterations

Customers must immediately notify us of any tiling, joinery or plastering work that may affect measurements.

Failure to do so may result in additional charges.

10. General Provisions

10.1 Severability

If any provision is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

10.2 Waiver

Failure by us to enforce any right does not constitute a waiver of that right.

10.3 Packaging Disposal

Packaging materials will be left with the customer for disposal following installation.

10.4 Third Party Rights

No third party shall have any rights under these Terms.

10.5 Governing Law

These Terms are governed by the laws of Scotland.

Both parties agree to the exclusive jurisdiction of the Scottish Courts.

Company Information

Burgh Blinds Ltd
32 Dryden Road
Bilston Glen Industrial Estate
Scotland
Company Registration: SC860168